Modern Design. Timeless Style
Return & Refund Policy
Last Updated: September 2026
At Ambient Lighting, we want customers to have a clear understanding of the conditions that apply to returns, exchanges, refunds, cancellations, and warranty-related concerns.
Ambient.com.ph primarily serves as a catalog website for browsing our lighting collection. Products displayed on the website are not purchased directly through an online checkout unless expressly stated otherwise.
This Return and Refund Policy applies to eligible products purchased directly from Ambient Lighting through our physical showrooms or other authorized sales channels.
01
Return Eligibility
A return or exchange may be requested within [Insert number, e.g., 7] calendar days from the date you receive your product, provided that:
- The product is unused, uninstalled, and in its original, resalable condition.
- The product is returned in its original packaging, including applicable accessories, manuals, mounting hardware, and bundled items.
- The customer provides an official receipt or other accepted proof of purchase.
- The product is not included among the Non-Returnable Items described in Section 02
Returns or exchanges requested outside this period, or that do not meet these conditions, may be declined or subject to an applicable restocking fee at our discretion.
02
Non-Returnable Items
The following products are generally not eligible for return, exchange, or refund, except where an item is damaged, defective, or incorrectly supplied by Ambient Lighting:
- Products that have already been installed, wired, mounted, altered, or used.
- Products identified as Final Sale, clearance, or liquidation items.
- Custom, made-to-order, or personalized lighting fixtures.
- Products damaged due to misuse, accidents, improper installation, unauthorized repair, modification, or electrical work after purchase or delivery.
- Products missing required original packaging, parts, accessories, or proof of purchase.
- Bulbs, light sources, or consumable components that have already been used or installed.
03
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from the product you purchased, please contact Ambient Lighting within the applicable reporting period communicated at the time of purchase or delivery.
To help us assess your concern, please provide:
- Your official receipt or other proof of purchase.
- Clear photographs or videos showing the product and the reported issue.
- Photographs of the packaging, where applicable.
- A brief description of the issue.
Once the concern has been reviewed and verified, Ambient Lighting will advise you of the appropriate resolution based on the nature of the issue, product availability, and applicable warranty conditions. The resolution may include repair, replacement, exchange, or refund, as appropriate.
04
How to Request a Return, Exchange, or Refund
To request a return, exchange, or refund:
- Contact Ambient Lighting. Contact our customer service team or the showroom where the product was purchased within the applicable timeframe. Please provide your proof of purchase and details of your concern.
- Wait for instructions. Our team will review your request and provide the appropriate instructions. Please do not return or send a product without first coordinating with Ambient Lighting, as unauthorized returns may not be accepted or processed.
- Prepare the product. Where applicable, securely pack the product using its original packaging and include all relevant parts, accessories, and documentation.
- Return the product. Bring the product to the designated Ambient Lighting showroom or follow the return arrangements provided by our team.
05
Return & Delivery Costs
If a return is required because Ambient Lighting supplied a verified damaged, defective, or incorrect product, applicable return or delivery arrangements will be coordinated with the customer.
For other approved returns or exchanges, any applicable transportation, pickup, delivery, or return costs will be communicated before the return is completed.
Customers arranging an authorized return should ensure that the product is properly packaged to prevent damage during transportation.
Ambient Lighting will not be responsible for loss or damage occurring during customer-arranged return transportation.
06
Refund Process
Once an eligible returned product has been received and inspected, Ambient Lighting will inform the customer whether the refund request has been approved or declined, typically within [Insert number, e.g., 3–5] business days of receipt.
Approved refunds will be processed within [Insert number, e.g., 7–14] business days of approval using an appropriate refund method based on the original transaction and payment arrangements used for the purchase.
Refund processing times may vary depending on the payment method, financial institution, and circumstances of the transaction.
Where applicable, original delivery charges or other service charges may not be refundable unless the return results from a verified damaged, defective, or incorrectly supplied product.
Where a restocking fee applies to an approved non-defect return, the applicable fee will be communicated before the return is finalized and deducted from the refund.
07
Exchanges
Where exchanges are offered, customers may request an exchange for another eligible product, finish, color, or model, subject to:
To help us assess your concern, please provide:
- The return eligibility conditions in this Policy.
- Inspection and approval of the original product.
- Availability of the requested replacement product.
- Any applicable difference in price.
If the replacement product costs more than the original product, the customer will be responsible for paying the difference.
If the replacement product costs less, the applicable adjustment will be handled according to the arrangements communicated by Ambient Lighting.
If the requested replacement is unavailable, Ambient Lighting will advise the customer of the available alternatives.
08
Cancellations
Cancellation requests should be made directly with Ambient Lighting as soon as possible after a purchase or order has been confirmed.
For standard products, cancellation requests should be made at least [Insert number, e.g., 2] days before the scheduled delivery, subject to the status of the order.
Once an order has been dispatched or delivered, it may no longer be cancelled and will instead be subject to the applicable return conditions in this Policy.
For custom or made-to-order products, cancellation requests must be made within [Insert number, e.g., 24 hours] of order confirmation and before production, customization, or sourcing has begun.
Custom or made-to-order products may no longer be eligible for cancellation once production, customization, or sourcing has started.
Any approved cancellation and applicable refund will be communicated directly to the customer.
09
Warranty Claims
Certain products may include a manufacturer’s, supplier’s, or retailer’s warranty against defects in materials or workmanship.
To raise a warranty concern, please contact Ambient Lighting and provide:
- Your official receipt or other proof of purchase.
- A description of the issue.
- Supporting photographs or videos, where appropriate.
Warranty claims are separate from standard return or exchange requests and are subject to the warranty conditions applicable to the specific product.
Warranty coverage may not apply to damage caused by misuse, improper installation, unauthorized repairs or modifications, accidents, or normal wear and tear.
10
Showroom Purchases
Products purchased from an Ambient Lighting showroom are subject to this Return and Refund Policy unless different terms were expressly communicated and agreed upon at the time of purchase.
Our showroom locations are:
- Makati — 210 Nicanor Garcia St., G/F LRI Design Plaza II, Makati City, 1209
- Robins Design Center — 31 Meralco Ave., Ortigas Center, Pasig, 1605
- Quezon Avenue — 388 Quezon Ave., Quezon City, 1113
- Commonwealth —CW Home Depot, Quezon City, 1121
- Alabang — Westgate, CW Home Depot, Zapote Road Corner Filinvest Ave., Alabang, Muntinlupa, 1781
- Sta. Rosa — CW Home Depot, City of Santa Rosa, Laguna, 4026
Customers requesting a return, exchange, refund, or warranty assessment should provide their official receipt or other accepted proof of purchase.
For product-specific concerns, customers may contact the showroom where the purchase was made or contact Ambient Lighting directly.
11
Customer Rights
This Return and Refund Policy describes Ambient Lighting’s standard procedures for handling returns, exchanges, refunds, cancellations, and product concerns. Nothing in this Policy is intended to restrict any rights or remedies that cannot otherwise be excluded.
13
Changes to This Policy
Ambient Lighting may update or modify this Return and Refund Policy from time to time. Any updated version will be published on this page with a revised “Last Updated” date. For a purchase already completed, the return and refund conditions communicated or applicable at the time of purchase will generally remain relevant to that transaction.
17
Contact Information
For questions about this Policy or to request assistance with a return, exchange, refund, cancellation, or warranty concern, please contact Ambient Lighting:
- Email: info@ambient.ph
- Phone Number: +63 949 995 3117
- Showrooms: Makati · Robins Design Center, Pasig · Quezon Avenue · Commonwealth · Alabang · Sta. Rosa, Laguna