Modern Design. Timeless Style
FAQ
Find clear answers to common questions about our lighting catalog, showroom purchases, delivery, returns, payments, warranties, and customer support. Ambient Lighting’s website is designed to help you explore our collections, view product details, and discover lighting options for different spaces and interiors.
Products featured on our website are available for inquiry and may be purchased through our physical showrooms, subject to current stock, pricing, and availability. If you need help choosing a fixture, confirming product details, requesting a quotation, or planning a showroom visit, our team is available to assist you.
01
Product Inquiries & Purchases
How do I purchase a product?
Browse our online catalog, then contact or visit a showroom to confirm availability, current pricing, and purchase the fixture you are interested in.
Can I reserve or request a product before visiting a showroom?
Reservations may be available for selected items. Contact your preferred showroom to confirm availability and any applicable terms.
How do I know if a product is available?
Website availability may change without notice. Contact a showroom or our customer service team to confirm current stock before visiting.
Can I order a custom or made-to-order fixture?
Some products may be available by special order. Contact a showroom to discuss options, lead times, pricing, and purchase terms.
What happens if the product I want is out of stock?
Our team can suggest alternatives, available finishes, restocking information, or special-order options where available.
02
Shipping & Delivery
Do you offer free shipping?
Purchases totaling ₱50,000 and above within Metro Manila may qualify for free shipping, subject to the terms confirmed at the showroom at the time of purchase. Purchases below this threshold or deliveries outside Metro Manila may be subject to delivery fees based on location, product size, and handling requirements.
How long does delivery take?
Delivery times depend on location, product availability, item size, and delivery schedules. Your showroom representative will confirm the estimated timeline.
Do you deliver outside Metro Manila?
Delivery may be available depending on the product and destination. Confirm coverage, fees, and timing with the showroom.
Can I track my delivery?
Tracking or delivery updates may be available. Contact the showroom handling your purchase for the latest status.
Do you offer in-store pickup?
Yes. Pickup may be arranged once the product is ready and applicable payment or release requirements are complete. Coordinate directly with the showroom.
What happens if I'm not available to receive my delivery?
If delivery cannot be completed because no authorized recipient is available or details are incorrect, rescheduling or redelivery charges may apply.
Do you offer installation services for large fixtures like chandeliers?
Installation is not included with product purchases unless expressly stated. We recommend having lighting fixtures installed by a qualified and licensed electrician to ensure safety and compliance with applicable electrical and building requirements.
03
Payments
What payment methods do you accept?
Payment methods may vary by showroom. Please ask the showroom team about the payment options currently available for in-store purchases before completing your transaction.
Can I pay for products directly on the website?
No. The website is primarily a product catalog. Purchases and payments are completed through our physical showrooms or arrangements specifically confirmed by our team.
Can I pay in installments?
Installment options, if available, depend on the payment methods and promotions offered by the showroom at the time of purchase. Please confirm current installment terms directly with the showroom team.
What should I do if I have a payment issue at the showroom?
Speak with the showroom team handling your purchase. They can help verify the transaction or advise you to contact your bank or payment provider.
Will I receive a receipt or invoice for my purchase?
Yes. Showroom purchases include the applicable official receipt, sales invoice, or other proof of purchase.
04
Returns, Refunds & Exchanges
What is your return policy?
Eligible returns or exchanges may be requested within [Insert number, e.g., 7] calendar days, provided the item is unused, uninstalled, and in its original packaging. See our Return and Refund Policy for full conditions.
My item was damaged or defective when I received it. What do I do?
Contact the showroom or customer service within [Insert number, e.g., 48 hours] and provide proof of purchase, photos or videos, and a brief description of the issue.
How long does it take to receive a refund?
Timing depends on the payment method, bank, card issuer, or payment provider. Our team will provide the expected timeline when the refund is approved.
Are there any items that cannot be returned?
Yes. Installed or used items, custom or made-to-order fixtures, final sale or clearance items, and products missing original packaging or accessories are not eligible for return, except in cases of defects or damage upon arrival.
Who pays for return delivery or transport?
If the return is due to a verified defective, damaged, or incorrect item, Ambient Lighting will follow the return arrangements stated in our Return and Refund Policy. For eligible non-defect returns, the customer may be responsible for transportation or return delivery costs unless otherwise confirmed at the time of purchase.
Can I exchange an item for a different color or model?
Yes, subject to product availability and the same return eligibility conditions. Any applicable price difference between the original and replacement item will be settled according to the showroom's exchange process.
05
Products & Warranty
Do your products come with a warranty?
Certain products are covered by a manufacturer's or retailer's warranty against defects in materials or workmanship. Warranty terms, where applicable, may be shown on the product page or provided by the showroom with your purchase documentation.
What does the warranty not cover?
Warranty coverage does not extend to damage caused by misuse, improper installation, unauthorized repairs, or normal wear and tear.
Will the product I receive look exactly like the photos online?
We do our best to represent our products accurately, but slight variations in color, finish, or texture may occur due to photography, screen display settings, or natural material variation, especially for handcrafted pieces.
Are your fixtures suitable for outdoor use?
Suitability for outdoor or wet-area installation varies by product. Please check the individual product page for specifications, or contact our team if you're unsure whether a fixture is suitable for your intended space.
06
Website & Catalog
Can I buy products directly from the website?
No. The website is primarily a catalog for browsing products and making inquiries. Purchases are completed at our physical showrooms or through arrangements confirmed by our team.
Can I inquire about a product I found online?
Yes. Send us the product name or link through the website, email, social media, or a showroom, and our team can help confirm availability, specifications, and pricing.
How do I unsubscribe from marketing emails?
You can unsubscribe at any time using the link at the bottom of any marketing email we send, where available, or by contacting our customer service team directly.
How do I request deletion or correction of my personal data?
Contact our customer service or data privacy contact. Requests are subject to applicable legal and retention requirements. See our Privacy Policy for details.
07
Showrooms
Where are your showrooms located?
We have six showrooms: Makati, Robins Design Center (Pasig), Quezon Avenue, Commonwealth, Alabang, and Sta. Rosa, Laguna. Full addresses are listed on our Contact Us page.
Do I need an appointment to visit a showroom?
Walk-ins are welcome, though we recommend contacting the specific showroom beforehand to confirm product availability and business hours, especially if you're interested in a specific fixture.
Can prices or promotions differ between the website and showrooms?
Yes. The website may not reflect real-time showroom stock, pricing, or promotions. Confirm current details with the showroom before purchasing.
Can I return or exchange a product purchased at a showroom?
Eligible purchases may be returned or exchanged under our Return and Refund Policy. Contact the showroom or customer service before bringing the product back.
08
Contact Infromation
If you couldn’t find the answer you’re looking for, our team is happy to help. You can reach us through any of the following:
- Email: info@ambient.ph
- Phone Number: +63 949 995 3117
- Contact Form: Visit our contact us page
- Showrooms: Makati · Robins Design Center, Pasig · Quezon Avenue · Commonwealth · Alabang · Sta. Rosa, Laguna